Puffyless · Help
Support
Answers to the most common questions about Puffyless. If yours isn't here, email us and we'll sort it out.
Frequently asked questions
What is Puffyless?
Puffyless guides you through short facial self-massage routines. Tell it where your face feels puffy and how much time you have, and it shows you exactly where to place your fingers, which way to move and how lightly to press. It's a wellness app, not a medical device, and it isn't intended to diagnose or treat any condition.
Is it safe?
Use very light pressure. Facial massage should never hurt. Don't massage over irritated or broken skin, open wounds, active infections, or recent surgical areas unless a clinician has cleared you. If you have a medical condition affecting your face, neck or circulation, check with a clinician first.
Do I need an account?
No. Puffyless works without signing up. Your preferences, routine history, streak and progress photos are stored only on your device.
How much does Puffyless cost?
Puffyless is a subscription app. New subscribers start with a 3-day free trial that unlocks everything: every routine in 2, 5 and 10 minute lengths, routines personalised to where you feel puffy, progress tracking and private progress photos. After the trial it's $4.99/month or $29.99/year (or your local equivalent), unless you cancel at least 24 hours before the trial ends.
How do I cancel my subscription or free trial?
Subscriptions are billed through the App Store. Open Settings on your iPhone → tap your name → Subscriptions → Puffyless, then tap Cancel Subscription. Cancel at least 24 hours before your trial or billing period ends to avoid being charged. You can also get there from Puffyless → Profile → Manage subscription.
How do I restore my purchase on a new device?
Sign in with the same Apple Account, open Puffyless and tap Restore Purchases on the subscription screen (or Profile → Restore purchases).
How do I get a refund?
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple Account and choose the Puffyless purchase.
Where are my progress photos stored?
Only on your device, inside Puffyless's private storage. We never upload them. If your device backs up app data (for example to iCloud), that backup is controlled by you.
How do I delete my data?
Open Puffyless → Profile → Delete all local data, and confirm. This permanently removes your preferences, history, streak and progress photos from the device. Deleting the app does the same. Because there are no accounts, we don't hold a copy of this data.
Reminders aren't arriving
Check that notifications are allowed for Puffyless in your device Settings → Notifications, and that the daily reminder is on in Puffyless → Profile → Daily reminder.
Puffyless provides general wellness guidance and is not medical advice. See our Privacy Policy.