SHIFTS · Help
Support
Answers to the most common questions. If yours isn't here, email us and we'll sort it out.
Frequently asked questions
How do I delete my account and data?
Open SHIFTS, go to Settings → Account → Delete account, and confirm. This works the same way whether you signed in with email, Apple, or Google, and permanently deletes your account, its cloud backup, and everything stored on this device. You can also email us at the address above to request deletion.
How do I manage or cancel my subscription?
Subscriptions are billed through the App Store or Google Play. To manage or cancel, go to your device's Settings → [Your Name] → Subscriptions (iOS) or Google Play → Menu → Subscriptions (Android).
I'm signing in on a new phone. Will I get my roster back?
Yes. Sign in with the same account (email, Apple, or Google) and SHIFTS automatically restores your roster, pay rules, clients, invoices, expenses and receipt photos from your last backup.
I found a bug or have a feature request.
Email us at feedback@1repm.com with as much detail as possible: device, iOS/Android version, and steps to reproduce.
Where is my data stored?
Your roster, shift types, pay rules, clients, invoices and expenses live on your device, and are backed up securely to your account when you sign out, so they're never lost if you switch devices or reinstall. See our Privacy Policy for the full picture.
Does SHIFTS work if I'm not in Australia?
Yes, you can set your own hourly rate and pay rules anywhere. The built-in defaults (penalty rates, GST, ABN fields) are tailored for Australian shift workers and contractors, but every rule is fully editable in Settings.