Help
Support
We usually reply within 1–2 business days.
Stuck on something, found a bug, or just have a question about 1RM? This page covers the most common topics. If yours isn't here, email us directly and we'll sort it out.
Fastest way to reach us: feedback@1repm.com
1 Getting started
When you first open 1RM, onboarding walks you through setting your language, your training goals, and your starting stats. From there, the Home tab is where you log workouts, track your estimated one-rep max, and see your progress over time.
If a screen looks empty or a number seems off right after setup, try logging your first workout. Most stats (like your 1RM trend and weekly volume) only start populating once there's real data to work from.
2 Account and sign-in
You can sign in with an email and password, or with Sign in with Apple or Sign in with Google. If you signed up with Apple or Google, use that same button to sign back in. There's no separate password to remember.
Forgot your password? Use "Forgot password" on the sign-in screen to get a reset link sent to your email.
3 Subscription and billing
1RM is a monthly subscription, and new subscribers who are eligible get a free trial before the first charge. All billing is handled directly by the Apple App Store or Google Play. We never see or store your payment details.
- To cancel: on iPhone, go to Settings → your name → Subscriptions; on Android, open the Play Store app → Payments & subscriptions. Cancelling stops future billing but doesn't refund a period already paid for.
- Already subscribed but the app doesn't reflect it? Open the paywall screen and tap "Restore purchases". This re-syncs your subscription status against your Apple or Google account.
- Refunds are handled by Apple or Google directly, per their own refund policies. We're not able to issue refunds ourselves.
4 Deleting your account
In the app: go to Settings → Delete my account (or tap Delete account on the subscription screen). This is immediate and permanent: it removes your 1RM account and everything stored with it on our servers (profile, account backup including workout history and progress photos, avatar, and social data), so make sure you want to before confirming.
Without the app: if you no longer have 1RM installed, email feedback@1repm.com from the email address on your account with the subject "Delete my account". We'll permanently delete your account and all of its data within 30 days and confirm by email.
6 Your data and privacy
For details on what data 1RM collects and how it's used, see our Privacy Policy.
7 Contact us
Didn't find what you needed? Email feedback@1repm.com and we'll get back to you.
5 Blocking and reporting
If another user is being abusive or you'd rather not see their activity, open their profile and tap the ••• menu to Block or Report them. Blocking is immediate and hides both of you from each other; reporting sends us the details so we can review it. We take abuse and harassment seriously: see our Terms of Use for our full policy.